01437nam a2200361 c 4500001001300000005001500013007000300028008004100031020002500072043001200097049002800109052001800137056001400155082001500169245014100184260005400325300003500379490003000414500007900444504002400523650004700547650004300594650004700637651004500684700004900729700002200778830005600800880008900856880005800945880002901003880002901032950001401061KMO20236988120231214150223ta231025s2023    bnkd          000   kor    a9791198319326g93330  a26000--0 lEM8644989lEM8644990c201a321.54b23-11  a321.542601a331.11223006880-01a부산지역 콜센터 노동자 감정노동 실태와 개선방안 /d책임연구원: 윤영삼 ;e공동연구원: 박진현  6880-02a부산 :b부산노동권익센터,c2023  axiv, 171 p. :b도표 ;c26 cm10a연구보고서 ;v2023-2  a권말부록: 설문지 ; 콜센터 상담사 감정노동 표준매뉴얼  a참고문헌 수록 8a감정 노동[感情勞動]0KSH2018000261 8a콜 센터[call center]0KSH2004040454 8a노동 인권[勞動人權]0KSH2005009366 8a부산(광역시)[釜山]0KSH19980158201 6880-03a윤영삼,d1958-0KAC2014025844aut1 6880-04a박진현 0a연구보고서(부산노동권익센터) ;v2023-2006245-01/(BaBusan jiyeok kol senteo nodongja gamjeong nodong siltae wa gaeseon bangan  6260-02/(BaBusan :bBusan Nodong Gwonik Senteo,c20231 6700-03/(BaYun, Yeongsam1 6700-04/(BaBak, Jinhyeon1 a비매품