00690nam  2200217 c 4500001001300000005001500013008004100028020003400069049002800103052001700131056001300148082001600161245007000177260003600247300003300283504002400316650004700340650006000387700001400447950001100461KMO20071649320070425111154070418s2007    ulka          000   kor    a9788946803770g93320:c\150000 lEM3862251lEM3862252c201a325.1b7-150  a325.1240 a658.40122100a고객만족경영=xCustomer satisfaction management/d김준호  a서울:b貿易經營社,c2007  axii, 368 p.:b삽화;c25 cm  a참고문헌 수록 8a경영 정책[經營政策]0KSH1998004870 8a고객 만족 경영[顧客滿足經營]0KSH20020330681 a김준호0 b\15000