01079nam a2200241 c 4500001001300000005001500013008004100028041001300069049003200082052001800114056001500132082001700147245024300164260003600407300002400443500003300467502007700500504002800577650003400605650004700639653009800686700005300784KDM20066630320180824174853061025s2006    gnk        VB 000   kor  0 akorbeng0 lEM3753728lEM3753729c2fDP01a326.162b6-64  a326.162240 a658.834222100a서비스 이용고객의 전환비용과 고객가치, 고객만족, 고객애호도 간의 관계에 관한 연구=x(A)study on the relationship of switching costs, customer value, customer satisfaction and customer loyalty/d卞忠奎  a진주:b慶尙大學校,c2006  avii, 111 p.;c26 cm  a권말에 "설문지" 수록1 a학위논문(박사) --b慶尙大學校 大學院,c經營學科,d2006  a참고문헌: p. 96-107 8a고객[顧客]0KSH2004043794 8a전환 비용[轉換費用]0KSH2000023622  a서비스a이용고객a전환비용a고객가치a고객만족a고객애호a고객상실1 a변충규,g卞忠奎,d1972-0KAC2013257444aut