01662nam a2200421 c 4500001001300000005001500013008004100028020003100069041001300100049002800113052001800141056001500159082001600174245017100190246004500361250001400406260003000420300007700450500005400527500003200581504003300613650004600646653003700692700005100729700004000780700004500820700004000865700004800905700004800953700004801001700004801049900002801097900002801125900002901153900002501182900002201207950001101229KMO20061639520190830092624060508s2006    ulkad         001   kor    a8989269687g93320:c\260001 akorheng0 lEM3577213lEM3577214c201a326.162b6-30  a326.162240 a658.81222100a서비스 운영관리/dRichard D. Metters,eKarthryn H. King-Metters,eMadeleine Pullman,eSteve Walton [저];e김수욱,e김승철,e김희탁,e성백서 공역19aSucceseful service operations management  a개정판  a서울:b한경사,c2006  axix, 493 p.:b삽화, 도표;c27 cm+e전자 광디스크 (CD-ROM) 1매  a권말부록으로 "표준정규분포표" 수록  a원서의 2판을 번역함  a참고문헌과 색인수록 8a서비스(산업)[service]0KSH2000018791  a서비스경영a전달시스템1 aMetters, Richard D.,d1960-0KAC2005044184aut1 aKing-Metters, Kathryn0KAC2005044191 aPullman, Madeleine,d1957-0KAC2005044201 aWalton, Steve,d1955-0KAC2006042421 a김수욱,g金秀旭,d1965-0KAC2012296951 a김승철,g金承哲,d1958-0KAC2012296961 a김희탁,g金熙鐸,d1957-0KAC2013198551 a성백서,g成百瑞,d1956-0KAC20150972110a메터스, 리차드 D.10a리차드, 메터스 D.10a킹-메터스, 캐들린10a풀만, 마델라인10a윌튼, 스티브0 b\26000