00903nam a2200229 k 4500001001300000005001500013008004100028041001300069049003200082052001700114056001500131082001500146245016800161260003600329300003100365500003300396502009300429504002800522650004700550653003100597700004500628KDM20060373920180823105945060102s2005    ggka       HC 000   kor  0 akorbeng0 lEM3497341lEM3497342c2fDP01a326.162b6-8  a326.162240 a658.8222100a귀인요인에 의한 불평행동과 서비스회복에 관한 연구=x(A)study on the complaint behavior and service recovery of attribution factor/d李乘範  a성남:b暻園大學校,c2005  avii, 124p.:b삽도;c26cm  a권말에 "설문지" 수록1 a학위논문(박사) --b暻園大學校 大學院:c經營學科 마케팅專攻,d2005  a참고문헌: p.111-117 8a불평 행동[不平行動]0KSH2002035645  a불평관리a고객불평1 a이승범,g李乘範0KAC2018B10434aut