01735pam a2200421 c 4500001001300000005001500013007000300028008004100031020003400072023001800106041001300124049002800137052001800165056001500183082001600198245020000214246009700414260004500511300003000556500003500586546004100621650004000662650004700702650004600749700004900795700005600844700005600900700005600956880007301012880004601085880002901131880002601160880002601186900003301212900002701245900003001272950001101302KMO20181535520180622091033ta180119s2018    ulka          000   kor    a9788984459618g03320:c\18000  aCIP20180022421 akorheng0 lEM6949280lEM6949281c201a325.512b18-4  a325.5122601a658.812223206880-01a(초연결시대) 혁신적 고객경험 설계 :b모든 접점에서 탁월한 고객경험을 고안하는 방법 /d니콜라스 웹 지음 ;e김경자,e이영애,e김선우 옮김19aWhat customers crave :bhow to create relevant and memorable experiences at every touchpoint  6880-02a서울 :b시그마북스,c2018  a303 p. :b삽화 ;c23 cm  a원저자명: Nicholas J. Webb  a영어 원작을 한국어로 번역 8a마케팅[marketing]0KSH1998011716 8a고객 관리[顧客管理]0KSH1998008319 8a고객 서비스[顧客--]0KSH20020330721 aWebb, Nicholas J.,d1958-0KAC2018110334aut1 6880-03a김경자,g金庚子,d1960-0KAC2013337911 6880-04a이영애,g李英愛,d1975-0KAC2013326361 6880-05a김선우,g金宣玗,d1977-0KAC201811034006245-01/(BaChoyeongyeol sidae hyeoksinjeok gogaek gyeongheom seolgye  6260-02/(BaSeoul :bSigeuma Bukseu,c20181 6700-03/(BaGim, Gyeongja1 6700-04/(BaI, Yeongae1 6700-05/(BaGim, Seonu10a웹, 니콜라스 J.,d1958-10aWebb, Nicholas,d1958-10a웹, 니콜라스,d1958-0 b\18000