00836nam a2200241 c 4500001001500000005001500015008004100030020002200071040001900093049002800112052002300140056001500163082001600178245009600194260003900290300002600329504002300355700004500378700005700423700005700480950001100537963004600548KMO199615223 20171218151928961001s1996 ulka 000 kor  a8972771155g13330 a011001c0110010 lEM1430238lEM1430239c201a326.162b윤681ㄱ a326.162230 a658.83421900a고객만족도:b조사방법 실무지침서/d윤상근;e구자룡;e최천규 [공]저 a서울:b한국능률협회,c1996 a307p.:b삽도;c26cm a참고문헌수록1 a윤상근,g尹相根0KAC2017663884aut1 a구자룡,g具滋龍,d1964-,e공저0KAC2014252271 a최천규,g崔天圭,d1963-,e공저0KAC2017024080 b\19000 a고객만족도a조사방법실무지침