01520pam a2200385 c 4500001001300000005001500013007000300028008004100031020003400072023001800106041001300124049002800137052001700165056001300182082001400195245015800209246005500367260004500422300002000467500003900487504004500526546004100571650004700612650004200659650004700701700004500748700003600793740005400829765009100883880003800974880004701012880003001059900003401089950001101123KMO20164100420171212110950ta160725s2016    ulk           001   kor    a9788931010039g03180:c\15000  aCIP20160165011 akorheng0 lEM6451554lEM6451555c201a189.2b16-32  a189.22601a158.2223006880-01a공개 사과의 기술 :b위기를 기회로 바꾸는 사과는 무엇이 다른가 /d에드윈 L. 바티스텔라 지음 ;e김상현 옮김19aSorry about that :bthe language of public apology  6880-02a서울 :b문예출판사,c2016  a339 p. ;c23 cm  a원저자명: Edwin L. Battistella  a참고문헌(p. 324-326)과 색인수록  a영어 원작을 한국어로 번역 8a공개 사과[公開謝過]0KSH2005012122 8a사과(사죄)[謝過]0KSH1998017639 8a언어 분석[言語分析]0KSH19980201971 aBattistella, Edwin L.0KAC2016162954aut1 6880-03a김상현0KAC20123170702aSorry about that : the language of public apology0 tSorry about that : the language of public apologyz9780199300914w(011001)WMO201706294006245-01/(BaGonggae sagwa ui gisul  6260-02/(BaSeoul :bMunye Chulpansa,c20161 6700-03/(BaGim, Sanghyeon10a바티스텔라, 에드윈 L.0 b\15000