01006na  a2200193   4500001001300000005001500013007000300028008004100031040001100072041001300083052003300096245021600129300002400345545007300369653016900442700005300611773013100664900001700795KSI00088249320110923111553ta110722s2007    ulk           000   kor    a0110010 akorbeng01a325.605b한528ㅅㅅc18(4)00aISO 9001/2000 품질경영 활동요인이 고객만족과 고객행동에 미치는 영향 =x(A)study on the effects of ISO 9001/2000 quality factors to customer satisfaction and customer behavior /d김재환  ap. 147-171 ;c27 cm  a김재환, 나사렛대학교 경영학과 교수bkimjh@kornu.ac.kr  aISO 9001:2000 품질경영 활동요인a고객만족a고객행동aISO 9001:2000aQuality management requirement factorsaCustomer satisfactionaCustomer behavior1 a김재환,g金在煥,d1956-0KAC2013198564aut0 t韓國生産管理學會誌.d韓國生産管理學會.g18권 4호(2007년 12월), p. 147-171q18:4<147w(011001)KSE20020139210aKim, Jaehwan