00980na  a2200205   4500001001300000005001500013007000300028008004100031040001100072041001300083052003100096245024200127300002200369545006600391653008900457700005300546773013700599856002100736900001700757KSI00075770620090807164724ta090525s2004    ulk           000   kor    a0110010 akorbeng01a325.6505b한636ㅍc32(4)00aISO 9001/2000 인증요인이 서비스품질과 고객만족에 미치는 영향에 대한 연구 =x(A)study on the effects of ISO 9001/2000 certification factors on performance of service quality and customer satisfaction /d김재환  ap. 64-77 ;c26 cm  a김재환, 나사렛대학교 경영학부bkimjh@kornu.ac.kr  aISO 9001.2000aService qualityaCustomer satisfactiona서비스품질a고객만족1 a김재환,g金在煥,d1956-0KAC2013198564aut0 t品質經營學會誌.d한국품질경영학회.g제32권 4호(2004년 12월), p. 64-77q32:4<64w(011001)KSE199901011,x1229-188940u45048544aKd00010aKim, Jaehwan