00738nam a2200229 c 4500001001300000005001500013007000300028008004100031020003400072049002800106052001900134056001500153082001600168245008800184260004300272300003800315504002900353650004700382650004000429700002800469950001100497KMO20144306620140823143029ta140710s2014    ulkad         000   kor    a9788976334602g03320:c\150000 lEM5952516lEM5952517c201a325.512b14-20  a325.5122501a658.81222100a반감고객들 :b무엇이 고객을 등 돌리게 하는가? /d최순화 지음  a서울 :b삼성경제연구소,c2014  a292 p. :b삽화, 도표 ;c23 cm  a참고문헌: p. 277-292 8a고객 관리[顧客管理]0KSH1998008319 8a마케팅[marketing]0KSH19980117161 a최순화0KAC2014220610 b\15000