01163nam a2200229 c 4500001001300000005001500013008004100028040001100069041001300080052003100093245018300124300002300307545011300330545009100443653013900534700001900673700003600692773014400728856002100872900002100893900001900914KSI00050961420060619164244060614s2001    ulk           000   kor    a0110010 akorbeng01a326.3905b한443ㄱc25(2)00a外食서비스 인카운터의 顧客滿足에 있어서 重要 要因에 관한 연구=xKey factors of customer satisfaction in food service encounters/d朴貞映,e尹慧麗  ap. 339-360;c23 cm  a박정영, 한국성과향상센터 고품질서비스교육원(SQI) 연구개발교수btourpark@eklc.co.kr  a윤혜려, Texas Women's University 외식경영전공 박사학위bavonle@kornet.net  a중요사건기법aCITa서비스 인카운터a만족요인a불만족요인aKey factorsaCustomer satisfactionaService encounters1 a박정영4aut1 a윤혜려,d1965-0KAC2015050050 t관광학연구-韓國觀光學會.d韓國觀光學會.g25권 2호(2001년 10월), p. 339-360q25:2<339w(011001)KSE199502347,x1226-053340u19648325aKd00010aPark, Jung-Young10aYoon, Hei-Ryeo