01078nam a2200301 c 4500001001300000005001500013007000300028008004100031020003400072041001300106049002800119052001900147056001500166082001600181245010100197246007700298260003100375300003800406504004500444546004100489700003600530700003600566700003600602700004800638700004300686900003600729950001100765KMO20123833720120830134234ta120829s2012    ulkad         001   kor    a9788993292411g93320:c\300001 akorheng0 lEM5451866lEM5451867c201a325.512b12-11  a325.5122501a658.81222100a서비스공학 /dRohit Ramaswamy [저] ;e오형술,e유정상,e문승기,e강경식 공역19aDesign and management of service processes :bkeeping customers for life  a서울 :b한경사,c2012  a475 p. :b삽화, 도표 ;c27 cm  a참고문헌(p. 465-469)과 색인수록  a영어 원작을 한국어로 번역1 a오형술,d1960-0KAC2012293881 a유정상,d1958-0KAC2012293891 a문승기,d1969-0KAC2012293901 a강경식,g康景植,d1951-0KAC2012293911 aRamaswamy, Rohit,d1960-0KAC20122938710a로힛, 라마스와미,d1960-0 b\30000