00776nam a2200229 c 4500001001300000005001500013007000300028008004100031020005200072049002800124052001800152056001300170082001600183245010000199260003700299300004600336504002400382650004700406650004600453700003600499950001100535KMO20115288920120711170952ta111125s2011    hckacd        000   kor    a8996693316g13320z8996693314 (고침):c\200000 lEM5253243lEM5253244c201a325.1b11-266  a325.12501a658.40122100a최고가 되는 서비스기법 :b한권으로 끝내는 서비스 경영 /d조승훈 엮음  a계룡 :b서웅출판사,c2011  a250 p. :b삽화, 도표, 초상 ;c23 cm  a참고문헌 수록 8a고객 만족[顧客滿足]0KSH1998014392 8a고객 서비스[顧客--]0KSH20020330721 a조승훈,d1972-0KAC2012254530 b\20000