00960nam a2200229 c 4500001001300000005001500013007000300028008004100031041001300072049003200085052001800117056001500135082001400150245025500164260004300419300003300462502010700495504003000602525002800632546002500660700004500685KDM20103920120180904114123ta100824s2010    ulkd     m DA 000   kor  0 akorbeng0 lEM4872868lEM4872869c2fDP01a326.347b10-1  a326.3472501a385.222100a도시철도운영기관의 서비스지향성과 품질이 직원 및 고객성과에 미치는 영향 =x(The) influence of the service orientation and quality on employee and customer performance in the urban railway operating company /d李賢珠  a서울 :b서울産業大學校,c2010  ax, 170장 :b도표 ;c26 cm1 a학위논문(박사) --b서울産業大學校 鐵道專門大學院,c鐵道經營政策學科,d2010  a참고문헌: 장 148-158  a권말부록: 설문지  a영어 요약 있음1 a이현주,g李賢珠0KAC2018D33084aut