#A little bird told me : birdcaging the message during the BP disaster = 小鸟告诉我 : 将英国石油公司危机信息囚禁笼中
#A little bird told me : birdcaging the message during the BP disaster = 小鸟告诉我 : 将英国石油公司危机信息囚禁笼中 / Gwyneth V.J. Howell, Rohan Miller, Georgina Rushbrook-House
p. 113-128 ; 25 cm
수록자료: Journal of global scholars of marketing science : bridging Asia and the world. Korean Academy of Marketing Science. Vol.24 no.2(2014 March), p. 113-128 24:2<113 ISSN 2163-9159 저자: Gwyneth V.J. Howell, School of Humanities and Communication Arts, University of Western Sydney E-MAIL: G.Howell@uws.edu.au 저자: Rohan Miller, The Sydney University Business School, The University of Sydney 저자: Georgina Rushbrook-House, School of Humanities and Communication Arts, University of Western Sydney
The purpose of crisis planning is to prepare for the inevitable. This paper examines BP's crisis response following the Deepwater Horizon oil rig explosion and the subsequent environmental disaster in the Gulf of Mexico. This event severely damaged BP's corporate standing, and the company's response and management of the crisis and cleanup exacerbated the damage to BP's reputation. The company's crisis communication strategies failed amid an onslaught of online and social media commentary from traditionally passive stakeholders and activists. The resultant damage to the company's reputation saw $95B wiped off the company's equity value and the CEO forced to resign. It is shown that crisis planning needs to be continually reviewed to take account of the evolving nature of social media during a crisis; in this instance, the use of Twitter proved particularly damaging to BP. Rolling crisis plans that encompass all media are required to provide the conclusive and swift action necessary to minimise the impact of a crisis.