Effects of a perceived brand crisis on product evaluation and purchase intention : the moderating roles of brand credibility and brand attachment = 品牌危机对于产品评价和购买动机的影响 : 品牌信誉和品牌情感的缓解作用
표제/저자사항
Effects of a perceived brand crisis on product evaluation and purchase intention : the moderating roles of brand credibility and brand attachment = 品牌危机对于产品评价和购买动机的影响 : 品牌信誉和品牌情感的缓解作用 / Seong-Yeon Park, Seung Wha Lee
형태사항
p. 213-226 ; 25 cm
주기사항
수록자료: Journal of global scholars of marketing science : bridging Asia and the world. Korean Academy of Marketing Science. Vol.23 no.2(2013 March), p. 213-226 23:2<213 ISSN 2163-9159 저자: Seong-Yeon Park, Professor of Marketing, School of Business, Ewha Womans University E-MAIL: sypark@ewha.ac.kr 저자: Seung Wha Lee, Graduate Student, School of Business, Ewha Womans University
Since a crisis always arises unexpectedly, companies are often unprepared to face it. It is obvious that no company can be perfectly safe from crises, and even the greatest company has the possibility to face a crisis. In fact, exposing a company's negative information results in a decrease in corporate credibility, brand loyalty, and corporate asset values. Existing brand crisis literature focuses on the corporate response effectiveness in strategic response time and the way to respond to a company's crisis. However, limited research is found regarding customer perceptions in a brand crisis situation. The purpose of this study is to examine how a perceived brand crisis affects consumer's product evaluation and purchase intention and to figure out how brand credibility and brand attachment moderate such effects. That is, this study examines whether brand credibility and brand attachment mitigate the negative effects in a brand crisis situation.
